Frequently Asked Questions

Everything you need to know about our gourmet treats and delivery.

How do you ensure the freshness of the food during transit?

All orders are packed in temperature-controlled, insulated packaging with dry ice or gel packs to ensure your items arrive at peak freshness.

What is your return policy for perishable items?

Due to the nature of our products, we cannot accept returns on food. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Do you offer international shipping?

Currently, we only ship within the continental United States to guarantee that our food products maintain their quality and safety standards during shipping.

Where can I find allergen information for your products?

Detailed ingredient lists and allergen warnings are located on each individual product page under the 'Nutrition' tab, as well as on the physical product packaging.

Can I track my delivery in real-time?

Yes, once your order is dispatched, you will receive a tracking number via email that provides real-time updates on your shipment's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.